Policies

Policies

Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.

Terms & Conditions

IMPORTANT INFORMATION ABOUT YOUR RIGHT TO CANCEL AND OTHER LEGAL RIGHTS

The contract between us


• Ace Tyres Ltd trading as Ace Tyres Newport, Ace Mobile Tyres, Ace Auto Recovery & Ace Mobile Truck, Plant & Agri Tyres (the ‘Company’ or ‘we’ or ‘us’) own, maintain and operate www.acetyresltd.co.uk website and all connecting websites. 

• Please read the terms and conditions (‘The Conditions’) with care as they set out the rules for how the Company run the Website and supply Goods ordered through this Website, over the phone and in-person.

• We reserve the right to alter any content of this Website or any website owned by Ace Tyres LTD or The Conditions without prior notification.

• Please read The Conditions carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website or order any products or services from us over the phone or in person. You should understand that by ordering any of our goods or services, you agree to be bound by these Terms and Conditions. You should print a copy of these Conditions for future reference.

• Familiarity with the Website and our conditions is your responsibility, as is ensuring that you are aware of any changes.

• Anytime Ace Tyres Ltd is mentioned, it includes any companies, services or websites associated with it.

Conditions

• These Conditions relate to your use of the service and all orders placed by you for Goods via our Website or over the phone or in person.

• The Website Conditions do not affect your statutory rights.

Orders

• You must be at least 18 years old and legally allowed to form contracts before placing an order via the Website or over the phone. You may not use our Website or our services over the phone or in person if you do not meet these requirements.
• Orders made and placed through our websites or over the phone or in person will be subject to these Conditions.

• Orders placed will be deemed to be an offer by you to purchase the Goods & service, or services. We reserve the right to not accept any orders through the Website or over the phone or in person, (whether or not an acknowledgement of the order has been received).

• You are responsible for the accuracy of the terms of the order submitted and any information relating to the products and services provided to the Company. The Company accepts no liability resulting from inaccurate information being supplied by you.

Order acceptance

• By placing an order, we deem this as an offer by you to purchase goods & services selected in your order. Until we have received, have taken deposit (in case of mobile services) and accepted your order, no contract exists between you and us.

• Once an order has been placed you will be informed that we will contact you. This is an acknowledgement of receipt of the order and not an acceptance.

• You will be notified of our acceptance of your order via telephone may be requested to pay a deposit. We will also notify you if we cannot accept your order (for example, but without limitation, the goods are found to be unavailable).

• If, after we accept your order, we discover that the goods ordered cannot be supplied or you have been given an incorrect price, description or image, we reserve the right not to supply the goods ordered and to offer you an alternative product.

• Upon acceptance, we will require a small deposit to confirm the order. We cannot be held responsible for any order without the deposit. 

Specifications

• Despite the Company making every reasonable effort to display information on the Website accurately or give accurate information over the phone, some slight errors or variations may occur infrequently. As such, any clerical or other errors or omission in any information issued by the Company (including on the Website (s), over the phone, in person or on company social media profiles) shall be subject to correction at any time without any liability to the Company.

Pricing

• The price quoted on the Website is not final until the date the order is received and accepted by the Company. Prices are subject to change at any time or at the Company’s discretion. Prices include disposal of old tyres and if applicable, new valves (excluding TPMS) at an agreed address or our garage.

• Ace Tyres Ltd reserves the right to charge for same day and next day fittings, fittings on certain days of the week and timeslots, subject to availability.

Payment

• With the exception of Finance orders, Payment must be made by credit, debit card or cash. Deposit payments or full payments must be paid through PayPal/card machine or online Payment in advance if requested by the Company. Full Payment must be made at the point of sale or at the time of fitting as requested by the Company or if prior to fitting at the Company’s request.

Online Payment

• Payment for goods and services can also be made online, prior to delivery and fitting. The Company accepts most major credit and debit cards for online orders. You will be asked to enter your card details and the name and address of the card holder when you place your order. Card details are not seen in full or stored by the Company, but are passed to the card processor, which will then check your details.

• In order to help validate your payment card, the Company will pre-authorise the full amount due for the goods and services when the order is submitted.

• Upon validation of this amount, checkout can continue. Following checkout, you will receive a call from one of our operators, 24hours, to confirm your details, your order and the time and date of your fitting. If we cannot get in touch with you by phone, your job will be scheduled and you will be notified of your fitting time by email. Payment will not be taken until your order is scheduled by the Company. When your fitting is scheduled, the full amount will be requested from your bank.

• Please ensure that the expiry date on your payment card is after the scheduled fitting date of your order. Payment is taken at the point at which your fitting is scheduled, and in the event that the payment card has expired, the Company will be unable to take Payment and fulfil your order.

• Ace Tyres Ltd reserves the right to cancel the order if the Company cannot obtain Payment or deposit payment when requested.

Security

• The Company is 100% committed to protecting your security and privacy. It has made every effort to ensure that the transaction process is safe and that your personal information is secure.

• The Company does not have access to your full card details at any time. When you input your card details at the point of sale, the card processor retains your card information and issues Ace Tyres Ltd or its subordinate companies with a unique token identifier to process the cost of your order against your card, or issue refunds.

• We will take all reasonable care to keep your order details secure but, in the absence of its negligence, the Company cannot be held accountable for any loss incurred if a third party gains unauthorised access to any data you provide when accessing or ordering from the Website or any other way.

Cancellations

• If you need to cancel your order, we will only offer a full refund on paid-for orders if you inform us before 5pm on the day prior to your fitting date.

• If you need to cancel your order after 5pm the day before your fit, we will also offer you full refund.

• If you fail to be present for your fit, you order will be cancelled, (in case of mobile services), you will be subject to the call out charge. Customers who have paid online will receive a full refund, minus the call out charge
.
• Similarly, if we cannot fit your tyres because of a problem with your vehicle, including buckled wheels, damaged wheels, bolts seized on, wheels seized on, damaged locking wheel nut keys and damaged bolts, the call out fee will be charged, even if you have booked the service to remove the locking wheel nuts.

• Orders paid for online will be given a full refund minus the call out charge.

Refunds

• Refunds for goods ordered will be made at the price stated on the Website on the date of purchase. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Please allow 7 working days for refunds to be processed into your account. Refund criteria is mentioned above.

Delivery

• Delivery of Goods ordered shall be made by the Company when they are fitted to your vehicle by a Company Technician at the garage or address specified by you (in case of mobile services) and approved in advance by the Company. You will be required to meet the technician in person at the pre-approved time and place to confirm your order and vehicle. You may be required to provide proof of identity, proof of address and/or proof of ownership of the vehicle before we start the job. If you, or a person you have entrusted to be present at the job, fail to attend, we will be unable to complete the fitting and a cancellation charge (call out charge) will be made.

• The Company will make every reasonable effort to deliver the goods on the agreed date and at the agreed time; however, any times and dates quoted for fitting are not guaranteed. The Company shall not be liable for any delay in fitting of the Goods howsoever caused especially our mobile services.

• If you fail to take delivery of the Goods or fail to give sufficient delivery instructions in the order then the Company may arrange an alternative delivery date/time, store the Goods and charge you for the reasonable costs of such, including insurance, or cancellation fee (call out charge).

Cancellation by us

• We reserve the right to cancel any order (or any part of the order) if for any reason the Goods ordered by you are no longer available or mobile service that we deem dangerous or fraudulent.

• The Company is not liable for compensation for the inconvenience suffered if your order if cancelled for any reason.

• The Company retains the right to suspend or terminate your use of the Website at any time, with or without cause and with or without prior notice. You are personally liable for any orders that you place, including charges incurred as a result.

• The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of this Website and its contents or any service.

• You agree to indemnify and hold harmless the Company and its affiliates from all third party claims inclusive of legal fees, for damages and costs which have arisen as a result of your breach of these Conditions and use of the Website, Service or any Goods.

Our liability

• Save as precluded by law, we will not be liable to you or any third party for any indirect, incidental, special, punitive or consequential loss, damage or expenses (including without limitation any loss of materials or data, interruption of service or wasted expenditure) howsoever arising out of your use of this Website, the online service, the fitted service and/or the goods, even if advised of the possibility of such damages. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for the goods in question. The foregoing limitations shall apply regardless of theory under which such cause of action is brought, whether in Contract, tort, warranty or otherwise.

• The information contained in the Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself that the Goods you order are suitable for your specific purposes. You shall be responsible for ensuring the accuracy of all details provided as part of your Website order.

• The Company shall be under no liability in respect of any defect in the Goods arising from your use of the Goods, incompatibility with your vehicle or any misuse or alteration of the Goods.

• Notwithstanding the above, nothing in these Website Conditions shall limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor exclude or limit our liability to you for any death or personal injury resulting from our negligence.

• The Company does not warrant that this Website will be uninterrupted or secure or that this Website will be free of viruses or other harmful components. The Company makes no representations or warranties as to the timeliness, accuracy, completeness or reliability of this Website or the service.
Use of the Website and other rights and restrictions

• The Company retains all rights, title and interest in and to the Website, this includes software, design, images, artwork, illustrations, photographs, text, audio clips, video clips, graphic material or any other copyrightable or legally protected elements contained, plus ‘look and feel’ and arrangements thereof. The Website is protected by intellectual property laws. The use of this Website is restricted to the Conditions. The Website must not be used for any business-related purposes and is for your own personal use only.

• All rights are reserved.

Acceptable use - Company Websites

• Breach of the security of our Website is strictly prohibited. You may not (a) access data or materials not intended for you; (b) access any server or account without express authorisation; civil or criminal liability could be a result of any breaches of system or network. We may investigate such breaches which could enlist law enforcement authorities and could result in prosecuting users who have been found in such breaches. Use of spiders, robots and similar data gathering and extraction tools is expressly prohibited.

• You must not use our Website in any way that could cause our Website or access to the Website to be damaged, impaired or interrupted.

• The Website may host reviews and feedback from users. This content is your responsibility and should be lawful and should not be obscene, racist, malicious, defamatory or designed to offend and must not consist of or include software viruses, political announcements, commercial solicitation or advertising, chain letters, mass mailings or ‘spam’. It must not be used to breach data copyright or privacy rights.

• When using our Website you must not use false information, impersonate any other person or mislead the Website and its users as to the origin of any electronic communications.

• Unauthorised use of this Website may result in a claim for damages and is deemed to be a criminal offence.

Your Information

• If you provide any information found to be false, incomplete or inaccurate, we reserve the right to terminate your use of our Website. Fraudulent information could be subject to criminal and/or civil liability.

• We will not be responsible for any loss suffered as a result of your failure to install adequate anti-virus software and computer security protection.
Disclaimer of liability for third party materials

• Goods, services and content on our Website could originate from third parties. We may provide links to third-party websites and are not responsible for the content or accuracy of any such third-party material or websites. Links to third-party websites and information are provided solely as a convenience to you.

Notices and correspondence

• Unless otherwise stated in these Conditions, all notices and other forms of communication from you to us must be by email to info@acetyresnewport.co.uk

Privacy

• You acknowledge and agree to be bound by the terms of our Privacy Policy. We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

Entire agreement

• These Conditions, together with our current Website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to your access to and use of our Website and the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Governing law and jurisdiction

• The Contract between us and any matter arising from or in connection with these conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

• Any claim or cause of action against the Company arising out of or related to use of this Website, the Service, or the Goods or otherwise under these Website Conditions must be filed within 1 year after such claim or cause of action arose.

Insolvency

• If you make any voluntary arrangement with your creditors or (being an individual or firm) become bankrupt or (being a company) become subject to an administration order or go into liquidation (otherwise than for the purposes of amalgamation or reconstruction); have a receiver, liquidator or administrator appointed over any of your property or assets; cease, or threaten to cease, to carry on business; or if the Company reasonably believes that any of these events are about to occur in relation to you and notifies you accordingly, then without prejudice to any other available right or remedy, the Company shall be entitled to cancel the Contract or suspend any further deliveries without any liability to you, and if the Goods have been delivered, but not paid for, the price of the Goods shall become immediately due and payable in full notwithstanding any previous agreement or arrangement to the contrary.

Electronic delivery policy

• You agree that we may provide to you required notices, agreements and other information electronically as specified in these Website Conditions. If you want to withdraw your consent to receive notices electronically, you must discontinue your use of this Website.

Miscellaneous

• This Website is intended exclusively for residents of the United Kingdom. The Company makes no representations that materials in this Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

• The failure of the Company to exercise or enforce any right or provision of these Website Conditions will not constitute a waiver of such right or provision.

• The Company may perform any of its obligations or exercise any of its rights here-under by itself or where applicable through any other persons (legal or otherwise) or entities.

• The Company may assign the Contract with you or sub-contract the whole, or any part thereof, to any other person (legal or otherwise) or entity. Unless otherwise agreed in writing, you may not assign either the benefit or the burden of any Contract with the Company.

Interpretation

• In these Website Conditions, except where the context otherwise requires:

• ‘Contract’ means the Contract for the purchase and sale of the Goods subject to the Conditions as constituted and evidenced by the order and the Confirmation.

• ‘Goods’ means the products sold by the Company to you via the Website, to include tyres.

• ‘Service’ means the service provided by the Company for the sale of the ‘Goods’ to you and the provision of fitting services in respect of those tyres to your vehicle or vehicles.

• ‘Website’ means the Website published by the Company on the Internet with the address https://www.acemobiletyres.wales & https://www.acetyresnewport.co.uk &/or any other website owned by Ace Tyres LTD.

• ‘Confirmation’ means written email confirmation to you from us of our acceptance of the relevant order.

• ‘Order’ means an order from you submitted to the Company through any means including the Website by the ordering system set out on the Website.

Right to Cancel 

If you are not entirely happy with your purchase, you have the right to cancel this Contract. If you wish within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the goods or products. For example, if we provide you with the confirmation email on 1 January and the goods are fitted to your vehicle by Ace Tyres Garage on 5th January you may cancel at any time between the 1st January and the end of the day on 19th January.

To exercise the right to cancel, you must inform us (Ace Tyres Newport, 21 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 Mobile: 07493 500410 Email: info@acetyresnewport.co.uk) of your decision to cancel this Contract by a clear statement (e.g. a letter sent by post or email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this Contract, we will reimburse to you all payments received from you. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in a shop.

Due to the nature of our business it is doubtful that we will be able to attribute any value to your tyres if they are returned after they have been fitted to your vehicle and used. After tyres have been fitted to your vehicle and used they become second-hand tyres (Part Worn Tyres) and with a part worn tyre we cannot apply any value.

At our discretion, tyres which we deem to be damaged by criminal or malicious action, vandalism, improper use, fire, theft, use in competitive sport, road accidents, repair by another garage, mechanical defect of the vehicle, driving on incorrect pressure or a deflated or punctured tyre are specifically excluded. Therefore, in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund. Please ensure that you fully examine the tyres before they are fitted to your vehicle. 

Below are some helpful examples demonstrating our returns policy:
If you cancel your Contract for the purchase of tyres before the tyres are fitted to your vehicle then we will reimburse to you all payments received from you.

If you cancel your Contract after the tyres are fitted to your vehicle but before you drive away from the fitting centre then we will reimburse to you all payments received from you less a charge of approximately £10 per tyre. This charge represents the estimated reduction in the value of each tyre & the time we have spent putting it on and take it off your alloy/rim.

If you cancel your Contract after the tyres are fitted to your vehicle and also after they have been used (i.e. you have driven on them), then it is doubtful that we will be able to attribute any value to your tyres and in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund.

We will make the reimbursement (after deduction of the diminished value and supplementary delivery costs) without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

You will be required to send back the goods or hand them over to us at our Newport fitting centre [even if the goods were fitted by a Mobile Tyre Fitter], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.
If you purchase a service only product from our Website (for example, a MOT service) and this service is performed within your cancellation period (because you have expressly requested this by choosing a fitting day within your cancellation period) then you will lose your right to cancel and will not be entitled to a refund. This is because you have chosen to have the service completed within the cancellation period and the service has been fully completed. Please note that this does not apply to actual goods purchased which may still be returned after they have been fitted to your vehicle.

Removed Parts

We will dispose of removed parts (excepting warranty & exchange parts) in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
Removed Wheels

Unless otherwise agreed with US, Wheels which are removed from your vehicle to be replaced with wheels purchased from US, will be left with you.
Exchanges

Once fitted to your vehicle a tyre, wheel or any other part cannot be exchanged, subject to your statutory rights, which shall not be affected by this provision.

Refunds for Used Parts

We cannot offer refunds for any parts that have been used on your vehicle, subject to your statutory rights.

If you believe that a tyre or wheel we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded.

Guarantees

Manufacturer Guarantees - some/all of the goods we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to our guarantee page: www.acetyresnewport.co.uk/guarantee

Fitting Warranty - we also guarantee the fitting of your goods by our fitting centre or by the mobile tyre fitter.

Tyres Lifetime Guarantee

All new tyres are covered against manufacturing defects throughout the legal life of the tyre. If a replacement tyre is necessary, only the tread used will be charged for provided the tread depth exceeds the minimum legal requirements. Tyres may have to be returned to manufacturer for inspection, in which case We will follow the standard procedure laid down by the British Tyre Manufacturers Association: - We will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded, only the tread used will be charged for.

Tyres Lifetime Warranty

Is only available on selective brands. As an insurance product, terms and conditions are available separately at the time of purchase. Online registration may be required to activate the warranty.

Wheel Alignment

Vehicle wheel alignment is affected by road conditions and driving circumstances and therefore, adjustment cannot be covered by Ace Tyres Ltd guarantee.

Batteries

All Platinum Prestige Batteries come with a 3-years unlimited mileage guarantee. All Platinum Prestige Plus Batteries have a 5-year unlimited mileage guarantee which includes the labour required to honour this guarantee.

Before any work can be carried out under guarantee, we will conduct a full inspection of your vehicle’s charging system. If any defects with the vehicle which affects the battery are present, these must be rectified before the battery guarantee can take effect. The guarantee will be void if you fail to authorise the fitting of all additional parts or work considered necessary to restore your battery system to its proper working condition.

Hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered by this guarantee.

Brakes

We will guarantee all new brake parts fitted, including labour for the first 12 months or first 12,000 miles after fitment, whichever comes first. Ace Tyres Ltd will repair or replace at its discretion any defective parts and reassemble them on your vehicle free of charge.

Before any work can be carried out under this guarantee, we will conduct a full inspection of your vehicle’s braking system, and if we find any defects with the vehicle which affects the braking system, these must be rectified before the guarantee can take effect. This guarantee will be void if you do not authorise the fitting of all additional parts or work considered necessary to restore your braking system to its proper working condition.

Hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered by this guarantee.

Exhausts

All exhausts sold by Ace Tyres Ltd come with a 12-month unlimited mileage guarantee.
Any part alleged to be defective may need to be returned to the manufacturers for inspection.

We may also require customers to have their vehicle engine management system checked to ensure that they are in good working order.

The natural surface deterioration of Chromed & Chromed effect exhaust parts is not covered by this guarantee.

Vehicle Service & Parts

We offer Full and Interim Ace Tyres Ltd menu service which may differ from a manufacturers service. All service parts or any other mechanical parts fitted are original manufacturer equipment approved components and are guaranteed for 12 months or 12,000 miles, whichever occurs first unless otherwise stated in these terms.

Shock Absorbers

We offer a 12-month unlimited mileage guarantee.

How to Claim Under Your Guarantee

Return your vehicle or part to the Ace Tyres Ltd centre concerned together with your original receipt and any other paperwork provided to you as well as proof of identity.


Our 30 Day Fitting Guarantee

We are so confident in the quality of the workmanship carried out by our team of expert technicians that we offer a 30-day guarantee on all tyre ‘fittings’ and ‘rotations’. Our 30-day guarantee provides customers with the assurance that they can call our expert advisors and discuss any issue arising from the fitting. Our advisors then determine whether any remedial action is necessary and if appropriate, arrange a free call out inspection.

Our guarantee covers:

• Free inspection of the fitted tyre

To put into effect your guarantee, please ensure that your first port of call is to speak to one of our advisors, who will be on hand to advise on the next step.

Please note, our guarantee does not cover puncture repair, vehicle tracking or alignment adjustment as these areas are affected by road conditions and driving style. If a free inspection is conducted but the investigation finds that the issue has arisen from impact or accidental damage and is not attributed to the fitting, then the original agreed call out charge will be applied.

All of our fittings are carried out to the highest standard of care by fully trained technicians, so although you probably won’t need to call upon our guarantee, it does provide you with that extra element of reassurance and the knowledge that we’re here for you. Any issue should be reported, in the first instance, to our advisors, who will be happy to assist.

Locking Wheel Nuts

To change or repair your tyres, we will need you to have your locking wheel nut key to hand (for wheels with locking nuts only). 

If your locking wheel nut key is damaged or fails to loosen the nuts, we will not be able to complete our work, and in the case of mobile service, a call-out charge will apply.

Suppose you book the locking wheel nut removal service, and we are unable to remove the nut. In that case, you will still be charged £10 for each failed insert we used in the tool and, in the case of mobile service, the call out fee.

We will take no responsibility if your locking wheel nut key brakes during removal of the nuts that are too tight or corroded. You are responsible for making sure your wheels nuts were torqued ac-cording to the manufacturer’s specifications, and you have a functunal solid locking wheel nut key. We do not use an air impact wrench to remove or tighten any wheel nut.

If we have to use the special tool to remove damaged or overtightened nuts, we will not put them back on. It is your responsibility to purchase new vehicle-manufacturer-approved wheel nuts prior to removal.

If we have to use the tools to remove damaged or overtightened nuts, we cannot guarantee damage (scuffs/scratches) to your alloy or any other part. 

What’s included in Tyre Fitting

All of our prices, whether for a tyre or a puncture repair, include:
• A new valve (excluding TPMS)
• Disposal of your old tyre
• Wheel nuts Torqued at factory setting once. You are responsible for retorquing them.

Tyre Puncture Repair

It might be possible to repair a puncture if:
• the puncture is within the central three-quarters of the tyre
• the tyre’s tread depth is over the legal minimum of 1.6mm
• there is no evidence of a previous repair where the puncture exists
• there is no sidewall or shoulder damage to the tyre
• there is no run-flat damage, which would affect the tyre’s structural make-up
• there is no ageing or deterioration of the tyre rubber

Tyre repair is a highly technical process covered by the British Standard, which has strict guidelines on how and when a tyre can be repaired. 

We will not repair any tyre that falls short of these guidelines. 

We will not inflate any tyre we deem dangerous.

If you have booked a puncture repair service, after taking the tyre off the rim/alloy, we discover that the tyre is not legally repairable; you will be liable for a £10 checking fee unless you purchase the tyre from us. But in the case of mobile service, a call-out charge will apply, and if you decide to pur-chase the tyre, you will have to repurchase the mobile service for our van to head back to base to pick up the tyre, provided that size is available). It is your responsibility to book a tyre when booking a mobile service as if we are able to recover your tyre, we would gladly recover it.

If we deem a tyre to be dangerous, we will not reinflate it. You will either have to purchase a new tyre, or if you have a spare wheel, we can put that for you. If you do not wish either, we may put your tyre back on the rim/ alloy without inflating it and remove any equipment we have used to lift it. In this case, we take no responsibility for any damage this may cause to the vehicle/alloy. If you do not remove your vehicle from our premises immediately, we may charge you a storage fee of £25 per hour. 

Legal requirement

Tyre repair is a highly technical process that is covered by the British Standard, and there are strict guidelines on how and when a tyre can be repaired.
British standard BS AU159 sets out the rules for repairs to car tyres. It defines the type of damage that can be repaired and the way that repairs
should be carried out.

“One of the most important requirements is that the car tyre has to be removed from the wheel to check for internal damage. If not spotted this could later result in sudden failure. Because of this, externally applied plugs and liquid sealants cannot be thought of as permanent repairs.”

Data Protection

Ace Tyres Ltd is conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, your payment information is not shared with any third party.
In placing an order or making a reservation, you agree to provide your contact details:- email address and/or telephone number, and you agree that we may use these to contact you about your order, future orders, to issue reminders, to resolve issues or complaints, to gather feedback in order to improve our service to you, to capture your product reviews, for example when you buy goods and services from us we may follow it up with an enquiry about your experience of the product to help us gauge customer satisfaction. You are not obligated to leave reviews and ratings, but this facility would enable you to get your views of the product across should you wish to do so; or with information about goods and services similar to those which were the subject of a previous sale to you. In the latter case, if you prefer that we do not contact you with further Ace Tyres Ltd information, you may opt out by clicking on the un-subscribe button situated near the bottom of any marketing email or newsletter. Please see Unsubscribing below.

Your Data Protection Rights

Individuals may obtain details of their own data which is held and/ or processed by Ace Tyres Ltd. Requests need to be made in writing via email to info@acetyresnewport.co.uk. Please allow up to 28 days for a response. Ace Tyres Ltd reserves the right to charge an administration fee for unfounded, excessive and repetitive requests.


Unsubscribing

Occasionally we may send you email pertaining to our products and services. If you prefer that we do not contact, you with further Ace Tyres Ltd information, you may opt-out by clicking on the unsubscribe button situated near the bottom of any marketing email or newsletter. 

Trademarks

All trademarks appearing on our websites are the property of Ace Tyres Ltd, its group companies, technical suppliers or other respective owners and should not be copied without the prior written consent of the owner.

Third-Party Rights

Only you and Ace Tyres Ltd shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of the terms.
Enforcement

If any provision or part-provision of this agreement is held to be invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, that shall not affect the validity and enforceability of the other provisions of the agreement.

Should Ace Tyres Ltd fail to enforce any of the terms, this shall not be construed as a waiver of any of the Company’s rights hereunder.

Vehicle recovery and transport terms and conditions - Ace Tyres Ltd as Ace Auto Recovery

By placing a booking with us you are deemed to have fully accepted our terms and conditions.

You must take all precautions for your own safety and that of any occupants of your broken down vehicle at all times.

Ace Tyres Ltd shall not be liable for loss of or damage to any vehicle prior to loading and after discharge from the transporting vehicle, howsoever such loss or damage arises, except during handling of vehicles held by us.

Ace Tyres Ltd does not accept any responsibility for the loss of or damage to the contents of any vehicle at any time, it is deemed that the customer has removed all valuable personal belongings and contents from the vehicle before the vehicle is loaded on to our truck or handed over to our driver. The confirmation of booking or our acceptance to transport a vehicle does not imply that the vehicle will actually be loaded. Actual loading and/or delivery will depend on any circumstance, which may prevent Ace Tyres Ltd from reaching the collection point or destination and actually loading/unloading the vehicle. We reserve the right to cancel or delay any shipment without penalty and/or liability.

Payment

All bookings must be paid for in advance prior to or at the time the vehicle is handed over; our accepted method of payment is cash in advance or at the point of collection/delivery via Debit/credit card, credit card fees of 3% will be charged So we encourage debit card for payment where possible. The vehicle will not be offloaded until payment has been received first.

If Ace Tyres Ltd are instructed to collect a vehicle on or after any particular day/time yet are unable to collect the vehicle due to the vehicle being not ready at the collection point or funds being uncleared, or any other reason out of our control, then the contract shall be deemed terminated, and Ace Tyres Ltd shall be entitled to claim full payment for the transportation order.
Ace Tyres Ltd reserves the right to charge the customer for any costs incurred by Ace Tyres Ltd during the transportation of your vehicle, such as congestion charges, toll charges, ferry charges, low emission zone charges etc.

Our driver(s) will wait for a maximum of 30 minutes. If the driver is required to wait any longer, then a waiting charge shall be applied. The charge is currently £50.00 per hour for each driver. Drivers reserve the right to refuse the loading of a vehicle if it is considered by him/her unsafe to do so; for whatever reason, the driver has absolute discretion on the decision.

During our period of responsibility which is whilst the vehicle is loaded on our truck, all vehicles are covered by our ‘Goods In Transit’ insurance, a copy of which is available on request. Any additional insurance required for loads in excess of our ‘Goods in Transit’ insurance, will be negotiated and may be invoiced separately.


Whilst every effort is made to keep to promised delivery schedules, Ace Tyres Ltd will not be held responsible for late or failed collections or deliveries due to unforeseen circumstances beyond our control such as road works, traffic accidents, breakdowns or adverse weather conditions etc.

Any damage not notified on the delivery note, will not be accepted by us, unless we are notified in writing within 48 hours of the delivery, and the damage can be viewed by us, prior to any repairs. Any damage notified to us on the delivery note, estimates must be submitted within 7 days and we reserve the right to claim any replaced part, as proof of damage. Ace Tyres Ltd will not be held responsible for any damage that cannot be attributable to negligence on behalf of Ace Tyres Ltd or their staff for example Acts of God (Storm damage, Bird Strike, Bird Droppings, etc.), stone chips, acts of vandalism not preventable by Ace Tyres Ltd. Ace Tyres Ltd will not provide or be liable to any hire cars, replacement vehicles or compensation whilst the vehicle is being repaired.

Cancellation and Refund Policy

Ace Tyres Ltd reserves the right to charge the full call out charge or the full cost advsised at the time of the booking for the specific booking once at location of the vehicle to be transported / recovered even if the customer decides not to have the vehicle transported or recovered. No refunds will be given for cancellations made less than 48 hours prior to the agreed transport date if a booking was made in advance. No refunds will be given after the vehicle has been transported. No refunds will be given for any change made by the customer to the collection or delivery address.

Complaints

• If you are not satisfied with the service or goods you have received, please make Us your first point of contact so that we can try to resolve your complaint. If you can, please contact our customer service department using the contact details on our Contact Us page or phone us.

• If you notify us of an alleged problem, we will:
• Investigate any allegation
• Make good any actual shortage or non-delivery, or
• Replace any Goods which are materially defective on delivery, or
• Where Goods cannot be made good or replaced, refund you the amount paid by you for the Goods in question.
• If we are found to have caused any damages, we will cover the cost of these repairs following a thorough investigation.
• Any letters of complaint should be emailed to us at info@acetyresnewport.co.uk

Complaints should be submitted in writing to Ace Tyres Ltd, 21 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 Mobile: 07493 500410 Email: info@acetyresnewport.co.uk.
If you submit your complaint by email then an acknowledgement will be sent to you shortly thereafter. Your complaint will be examined within 2 working days depending upon how busy we are. We may require additional information in order to resolve your complaint and we will contact you by email or telephone if this is the case. We aim to have all complaints resolved within 5 working days.

If this is still unsatisfactory to you, you have the right to raise your complaint with your local Trading Standards office or your local Citizens’ Advice Bureau (www.adviceguide.org.uk).







updated on:
24/09/2021








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